Official Documents

Privacy Policy nego77 — Protecting Your Personal Data

Your privacy is not just a priority — it is our responsibility. This Privacy Policy transparently explains how nego77 collects, uses, stores, and protects your personal information every time you use our platform.

Updated: 1 January 2026

Important Note: This Privacy Policy forms part of the nego77 Terms and Conditions. By using our platform, you agree to the handling of your personal data as described in this document. Please read it carefully.

1Introduction & Our Privacy Commitment

Nego77 values the privacy of every member who uses our platform. As a responsible online gaming platform, we understand that your trust is the most valuable asset we must protect. This Privacy Policy is designed to ensure you always know what happens with your personal information.

This document describes nego77's privacy practices regarding the collection, use, disclosure, and protection of your personal information when you register, log in, and use any services on the nego77 platform — whether via our website or mobile app.

We operate in accordance with strict data protection principles and comply with all applicable legal requirements. Should you ever have any questions or concerns about privacy, our team is ready to assist.

nego77 has never and will never sell members' personal data to any third party for marketing or commercial purposes. This is our absolute commitment to every member.

2Types of Personal Data We Collect

Nego77 collects your personal information through several means — directly from you during the registration process, automatically as you use the platform, and through trusted third parties when required for identity verification.

Below is a summary of the types of data we collect and their purposes:

Data Category Example Information Primary Purpose
Identity Information Full name, identification card number, date of birth Identity verification (KYC), fraud prevention
Contact Information Email address, phone number Account communications, security notices
Financial Data Bank account details, transaction records Deposit and withdrawal processing
Usage Data Game records, session duration, platform activity Service improvements, responsible gambling
Technical Data IP address, device type, web browser Account security, unauthorized access detection
Communication Data Live chat records, support emails Complaint resolution, service enhancement

We only collect information that is strictly necessary to provide you with a safe, quality service. No excess data is collected for any purpose not stated in this Privacy Policy.

3How We Use Your Information

Every piece of information we collect has a clear and legitimate purpose. nego77 uses your personal data for the following:

  • Account Management: Creating and maintaining your nego77 account, processing registration, and verifying your identity through a secure KYC process.
  • Transaction Processing: Processing your deposits and withdrawals quickly and securely using your preferred payment method.
  • Platform Security: Detecting and preventing fraud, money laundering, and any suspicious activity that could compromise the security of your account and our platform.
  • Customer Support: Providing effective assistance when you contact our support team via live chat or email.
  • Responsible Gambling: Monitoring gameplay patterns to identify signs of problem gambling and offering appropriate assistance when needed.
  • Marketing Communications: Sending you information about nego77's latest promotions, bonuses, and offers — you can unsubscribe at any time via your account settings.
  • Platform Improvements: Analyzing usage patterns in aggregate to improve the design, performance, and overall experience of the nego77 platform.
  • Legal Compliance: Fulfilling applicable legal and regulatory obligations, including reporting requirements to the relevant authorities.

Nego77 will not use your personal data for any purpose not mentioned above without obtaining your consent first.

4Sharing & Disclosing Information

Nego77 takes great care when it comes to sharing your personal information. We do not share, sell, or disclose your data to external parties except in the following situations, all of which are carried out on a strict need-to-know basis:

  • Trusted Service Providers: Payment processing companies, identity verification providers, and technical infrastructure partners that help us operate the platform — all bound by strict confidentiality agreements.
  • Game Software Providers: Game providers for slots and Live Casino who require minimum data to operate the games you play.
  • Regulatory Authority: When required by law, court order, or instruction from a competent authority to disclose certain information.
  • Fraud Prevention: To fraud prevention agencies or relevant authorities when there is reasonable suspicion of illegal activity.

All third parties with whom we share data are bound by strict confidentiality terms and are only permitted to use that information for the specific purposes defined in our mutual agreements.

5Data Security Measures

Protecting your personal data from unauthorized access, loss, or misuse is nego77's top priority. We continuously invest in the latest security infrastructure to ensure your data remains protected at all times.

The security measures we implement include:

  • 256-bit SSL Encryption: All data transmitted between your browser and nego77's servers is encrypted using bank-grade SSL technology.
  • Layered Access Controls: Only authorised staff may access members' personal data, and every access is logged for audit purposes.
  • Two-Factor Authentication: The nego77 login system supports two-factor authentication (2FA) to add an extra layer of security to your account.
  • 24/7 Monitoring: Our security system monitors platform activity around the clock to detect any suspicious access attempts.
  • Regular Security Audits: We conduct regular penetration testing and security audits by independent security experts to identify and address any system vulnerabilities.
  • Secure Data Backup: Data is regularly backed up to secure, encrypted locations to ensure service continuity.

While we do everything possible to protect your data, no system can be guaranteed 100% secure. You also play an important role by keeping your nego77 account password confidential and never sharing it with anyone.

6Cookies & Tracking Technologies

Nego77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device when you visit the nego77 platform.

We use several types of cookies for different purposes:

  • Essential Cookies: Required for the platform to function properly — including maintaining your login session and basic security preferences. These cookies cannot be disabled.
  • Performance Cookies: Helping us understand how members use the platform so we can continuously improve the overall user experience.
  • Functional Cookies: Saving your preferences such as language, display settings, and game preferences so you don't have to reconfigure them each time.
  • Analytics Cookies: Collecting usage information in aggregate form without identifying individuals for product improvement purposes.

You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality and your experience on the nego77 platform.

7Your Rights Over Personal Data

As the owner of your personal data, nego77 respects and upholds the following rights that are entirely yours:

👁️
Right of Access

You have the right to request and receive a copy of all personal data that nego77 holds about you.

✏️
Right to Rectification

If any of your information is inaccurate or incomplete, you have the right to request an immediate correction.

🗑️
Right to Erasure

You may request the deletion of your personal data, subject to any legal obligations we are required to fulfil.

🚫
Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time.

📦
Right to Portability

You may request that your data be provided in a machine-readable format for transfer.

⏸️
Right to Restrict Processing

In certain circumstances, you may request that we restrict how your data is processed while an issue is being resolved.

To exercise any of the above rights, contact the nego77 support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe.

8Data Retention Period

Nego77 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

  • Active Account Data: Retained for as long as your account is active and in use on the nego77 platform.
  • Transaction Data: Financial records are retained for a minimum of 7 years in accordance with applicable financial and tax regulations in Malaysia.
  • Identity Verification Data (KYC): Retained for 5 years after account closure to meet anti-money laundering compliance requirements.
  • Communication Records: Customer support chat logs are retained for 2 years for reference and service improvement purposes.
  • Technical Log Data: System log data is retained for 12 months for security and technical troubleshooting purposes.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked back to you.

9Changes to the Privacy Policy

Nego77 reserves the right to update or modify this Privacy Policy from time to time in line with changes to business practices, legal requirements, or system improvements. The "Updated" date at the top of this page will always reflect the latest version in effect.

When there are material changes to how we handle your personal data, nego77 will notify you via:

  • A clear notice displayed on the platform's home page or login page.
  • A notification email will be sent to your registered email address.
  • An in-platform notification message the next time you log in.

Your continued use of the nego77 platform after any changes to the Privacy Policy take effect will be considered your acceptance of the revised terms.

10Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how nego77 handles your personal data, we strongly encourage you to reach out to us. Our privacy team is committed to addressing every enquiry seriously and professionally.

  • Live Chat: The fastest way — available 24/7 directly within the nego77 platform after you log in.
  • Email: [email protected] — for privacy enquiries that require documentation or detailed clarification.
  • FAQ: Visit the FAQ us for quick answers to general questions about privacy and data.

We will endeavour to respond to all privacy-related requests within 14 business days of receipt. For more complex cases, we will inform you if additional time is required.

Industry-Standard Privacy Protection

Every security feature at nego77 is purpose-built to ensure your personal and financial information stays in the right hands — yours.

🔐

Bank-Grade Encryption

Every bit of data you transmit through the nego77 platform is protected by 256-bit SSL encryption — the same security technology used by Malaysia's leading banks. Your data is unreadable to any unauthorised party.

🛡️

No Data Sales

Nego77's unwavering commitment: your personal data has never been and will never be sold to advertisers, data brokers, or any third party for commercial purposes. You registered with nego77, not a marketing company.

👁️

Full Control in Your Hands

Nego77 provides easy-to-use tools for you to manage your own personal data — from updating account information to requesting data deletion. You are always in control of your information.

🔍

Full Transparency

Nego77 believes in transparency — we explain clearly what data we collect, why we need it, and how it is used. No hidden agendas, no confusing terms. You know what happens with your data.

🔑

Secure Identity Verification

Nego77's KYC process uses an integrated and secure identity verification system. Your identification documents are encrypted and stored on protected servers — this process also safeguards you against identity theft.

⚡

Swift Privacy Issue Resolution

Nego77's dedicated privacy team processes all data-related requests within 14 working days. We take every privacy complaint or enquiry seriously and ensure a satisfactory resolution for every member.

Your Data Is Safe. Your Game Is Fun.

Knowing that your privacy is fully protected by nego77, you can now focus on what matters most — an enjoyable, safe, and fair gaming experience alongside over 500,000 of our loyal members.

Bahasa Melayu